Return Policy

If the product is defective or has size issue is our only return condition. You should contact us about starting a return by reaching out within the first three days after receiving your delivery of any defective or broken product.

• The product needs to stay brand new with its factory seal intact so it can qualify for the return process.
• The company does not allow refunds or returns after size-related issues. Review the provided sizing chart before making an order.
• The customer escalates payment for shipping expenses and these funds remain permanently unrecoverable.

Refund Policy

We want you to be completely satisfied with your purchase from New Celebrity Jackets. If you encounter any issues with the product or size, please don’t hesitate to reach out to us. 

To initiate a return or exchange, kindly send us an email at sales@newcelebrityjackets.com, and our team will assist you promptly. Please ensure that the product is in its original condition and packaging for a smooth return process. 

We are committed to providing excellent customer service and resolving any concerns you may have in a timely manner. Thank you for shopping with us!

Exchange Policy

We want you to be completely happy with your purchase from New Celebrity Jackets. If for any reason you’d like to exchange an item, just email us atsales@newcelebrityjackets.com. 

Our customer support team will guide you through the process to ensure a smooth and easy exchange. Please get in touch within 07 days of receiving your order, and we’ll take care of the rest!

Secure Payment Options

Payment security stands as our top priority at our company. We offer:

✔ Encrypted payment gateways

✔ PCI compliance

✔ Fraud protection

✔ Multiple secure payment methods

The entire payment process on our website maintains full safety through secure and protected measures.

Order Processing & Handling Time

• We handle package preparation during 4-5 business days following your payment verification.
• Standard processing times may stretch slightly during peak seasons together with sales events.
• A confirmation email containing tracking details becomes available after your order receives processing.

Order Cancellation

To perform order cancellation follow these steps under our specified policy.

• Your order qualification for a full order refund applies when you request cancellation within the first twelve hours after making your order.
• 20% reduction will apply if you cancel your order between 3 days after placing it and before the deadline.
• Customers who request cancellation seven days after ordering need to pay a 30% deduction.
• The order becomes non-cancelable when requests come after a seven-day period.
• Once the package enters shipping and delivery no refunds or cancellations will be accepted by the company.
• Review your order information carefully before selecting purchase to prevent any potential cancellation problems.

Contact Us

The shipping department can be reached through sales@newcelebrityjackets.com.

email: sales@newcelebrityjackets.com

The team remains on-call throughout all hours to support your needs about your order status and delivery and tracking services.