Frequently Asked Questions
New Celebrity Jackets Frequently Asked Questions (FAQs)
Which payment options do NewCelebrityJackets offer for their customers?
The online payment options at NewCelebrityJackets consist of Visa MasterCard American Express and Discover. The store does not accept payments through cash on delivery or money orders.
Is it possible to modify my order after placing my initial order with your site?
After placing your order we cannot make changes to it. Review your order information carefully before placing the purchase.
What platform can I use to access my order specifics?
Your confirmation email contains complete details of your placed order. In case you do not receive the email please inspect both your spam and junk folders before reaching out to us.
Do you ship worldwide?
Yes! Our company provides free shipping benefits which reach customers located throughout the USA together with the UK and Europe also cover other worldwide territories.
Is ordering online secure?
Absolutely! Secured payment transactions are possible with our SSL (Secure Socket Layer) encryption system while PayPal serves as our preferred secure gateway to protect your information.
When will the delivery arrive with my purchase?
The delivery time for all orders falls between 10 to 12 business days. The shipment period for processing begins at 4-5 business days before the order is sent to customers.
Has my order been received?
You will get a confirmation notification through email after we obtain your order. Getting in touch with us is necessary if you did not receive your order confirmation.
What is the process for refund if there is a size or product issue?
For refunds and other issues with your product, you need to send us your order details and the issue you are facing in our email: sales@newcelebrityjackets.com.
Can I track my order?
Yes! Your shipment tracking number will reach your email after your order starts its delivery process.
Can I cancel my order?
Within 12 hours: Full refund.
Within 3 days: 20% deduction.
Within 7 days: 30% deduction.
The company does not accept order cancellation after shipping or after the seventh day from shipment.
Does the store allow item exchanges for different products?
At present our company does not provide exchange options for customers. We will aid you in resolving any problems when you receive defective items.
Does the size specification on your size chart match actual article measurements?
Our product dimensions correspond precisely with the perspective scale chart. Check item measurements beforehand you submit your purchase order.
What about custom sizes?
Our company does not provide a service for custom sizes at this time. The size chart offers limited options which you can select from.
Do you measure your sizes using inches or centimeters?
Every item specification uses the inch measurement system. You need to use metric conversion to change to centimeters if required.
Where do I enter the coupon code for usage?
The designated field in your checkout page contains an empty space for entering coupon codes that will reduce your final payment amount.
Is return shipping a cost I will have to bear?
When making returns customers need to pay the shipping expenses. The company does not offer free return shipping so customers are required to pay for their own return postage.
What are the conditions for obtaining a return refund?
The refund policy grants reimbursement only when items show defects. Refunds start after the product reaches our facility for inspection.
Do NewCelebrityJackets operate retail storefronts?
Our company operates exclusively as an online business without operating any stores at physical locations.
Do I need to pay fees for customs clearance?
The buyer must pay customs duties as well as taxes because these amounts change according to the destination country. The costs of local customs duties can be found at your nearest office.
Does NewCelebrityJackets provide contact information to address customer questions?
Connect with our 24/7 customer support service using the sales@newcelebrityjackets.com email.