Frequently Asked Questions (FAQs)
🔹 1. What does New Celebrity Jackets sell?
We design and manufacture high-quality celebrity-inspired jackets based on movies, TV shows, and music icons.
🔹 2. Are all jackets made to order?
Yes, most of our jackets are made to order by our in-house team of expert tailors to ensure a perfect fit and finish.
🔹 3. Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
🔹 4. How long does it take to receive my order?
Processing time: 4–5 business days
Shipping time:
USA, UK: 10–12 business days
Europe: 10–15 business days
Rest of World: 15–20 business days
🔹 5. Do you provide a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
🔹 6. Can I return or exchange my order?
Returns: Accepted for defective or incorrect items. Contact us within 7 days of delivery.
Exchanges: Yes, we offer exchanges for size or defect issues. Return shipping is the customer’s responsibility.
Visit our Return & Refund Policy for details.
🔹 7. Can I cancel my order
Yes, but cancellation is time-sensitive:
Within 12 hours: Full refund
12 hours to 3 days: 20% cancellation fee
4 to 7 days: 30% cancellation fee
After 7 days or once shipped: No cancellations accepted
🔹 8. What payment methods do you accept?
We accept all major credit/debit cards and PayPal. All transactions are processed securely.
🔹 9. Is my personal information safe?
Absolutely. Our website is SSL-secured and we never share your personal data with third parties.
Read more in our Privacy Policy.
🔹 10. How do I contact customer support?
You can contact us via:
📧 Email: sales@newcelebrityjackets.com
📞 Phone: +17868698396
📍 Address: 840 Broadway, New York, NY 10003, United States
We respond within 24 hours, Monday–Saturday.