Frequently Asked Questions (FAQs)

🔹 1. What does New Celebrity Jackets sell?

We design and manufacture high-quality celebrity-inspired jackets based on movies, TV shows, and music icons.

🔹 2. Are all jackets made to order?

Yes, most of our jackets are made to order by our in-house team of expert tailors to ensure a perfect fit and finish.

🔹 3. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders.

🔹 4. How long does it take to receive my order?

Processing time: 4–5 business days

Shipping time:

USA, UK: 10–12 business days

Europe: 10–15 business days

Rest of World: 15–20 business days

🔹 5. Do you provide a tracking number?

Yes. Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

🔹 6. Can I return or exchange my order?

Returns: Accepted for defective or incorrect items. Contact us within 7 days of delivery.

Exchanges: Yes, we offer exchanges for size or defect issues. Return shipping is the customer’s responsibility.
Visit our Return & Refund Policy for details.

🔹 7. Can I cancel my order

Yes, but cancellation is time-sensitive:

Within 12 hours: Full refund

12 hours to 3 days: 20% cancellation fee

4 to 7 days: 30% cancellation fee

After 7 days or once shipped: No cancellations accepted

🔹 8. What payment methods do you accept?

We accept all major credit/debit cards and PayPal. All transactions are processed securely.

🔹 9. Is my personal information safe?

Absolutely. Our website is SSL-secured and we never share your personal data with third parties.
Read more in our Privacy Policy.

🔹 10. How do I contact customer support?

You can contact us via:

📧 Email: sales@newcelebrityjackets.com

📞 Phone: +17868698396

📍 Address: 840 Broadway, New York, NY 10003, United States

We respond within 24 hours, Monday–Saturday.